Monarch places vetted, bilingual receptionists, intake specialists, and customer service reps with US businesses — full-time, on your schedule, for less than half the cost of a local hire.
Interview the candidates yourself. Pay nothing until you've picked one.
The cost of a Monarch seat versus a local full-time hire — no payroll, no benefits, no turnover.
Vetted bilingual professionals on our bench today — interviewed by video, tested for fluency, ready to start.
Maximum time to a qualified replacement if your rep is ever unavailable. Your phone does not go quiet.
No deposits, no long contracts, no risk carried by you. The process takes days, not months.
Tell us the role and hours. We hand-pick 2–3 vetted, fluent bilingual candidates from our bench and send you their profiles and intro videos.
Meet them on a video call. Choose the one who fits your office — or ask for more candidates. You pay nothing until you've made your pick.
Your rep trains on your systems and answers your phones on your schedule. We handle their pay, coverage, and replacement — forever.
The people we place hold university degrees and real careers. The seat happens to be reception — the person in it is overqualified for it, and that shows up in every call.
Native Spanish, professional English — the same person, on the same line. No transfer, no callback, no losing the client who called in Spanish at 4:40 on a Friday.
Our reps work across Latin America in US time zones year-round. Your rep is awake and mid-workday when your phone rings — not finishing a night shift.
Every candidate passes a live English interview, a written test, and a scenario check on how they'd handle an upset caller. Fewer than one in ten make the bench.
We pay above the local professional market and pay weekly. Our reps aren't rotating out every quarter — the person your clients get used to stays your person.
Once a rep knows your office, most clients hand them more: billing follow-up, records requests, scheduling, collections. You're paying for a professional — use the whole professional.
$2,500 /month · full-time
$1,400 /month · 20 hrs/week
Custom · quoted per seat
Tell us the role. If it can be done over a laptop and a headset, we can staff it.
Month-to-month is the default and always available. If you'd rather guarantee coverage for a set period, commit to a term and pay less for it.
$2,900 /month · 3-month term
Medicare AEP runs October 15 to December 7. ACA open enrollment runs November 1 to January 15. Your call volume triples and every agency in your market is fighting for the same temporary staff in November — when it's already too late to train anyone.
Book a seat now and your bilingual rep is recruited, screened, and trained on your systems before the first call comes in. Keep them past January and the rate drops to standard.
Every seat is month-to-month with 30 days' notice unless you choose a term. Support roles work under your direction and supervision — we staff your office, we don't practice law or medicine.
You interview real candidates and choose. Your first payment happens only after you've selected your rep.
If your rep is out or moves on, a qualified replacement from our bench steps in within one business day.
No annual contracts, no lock-in. Thirty days' written notice ends the agreement, no questions asked.
Not the right fit? Request a different rep at any time at no charge. We present new candidates within three business days.
Cody Magner
Founder · Monarch Talent Group
Kansas, USA
I spent years in account management walking into small businesses every day, and I watched the same thing everywhere: the phone rings, everyone's busy, and the call — the client, the case, the patient — goes to whoever answers next.
Monarch fixes that with the best talent pool most US offices have never tapped: university-educated, fully bilingual professionals across Latin America, working your hours in your time zone.
Here's why the price works. A Monarch seat pays well above the local professional salary — so the people applying aren't the ones nobody else would hire. They're accountants, paralegals, marketing coordinators, and engineers competing hard for the job. We're a small operation by design: no offices, no recruiters on commission, no layers of account management to pay for. What a staffing firm spends on overhead, we spend on the talent. You get the top of the pool and still pay less than half a local hire.
I have deep ties in Latin America and recruit through people who actually know the market rather than a résumé database. That’s the whole edge — better sourcing, less overhead, no middlemen.
You'll deal with me directly. No account managers, no ticket queues — my phone, your phone, handled.
Tell me what your phone traffic looks like and I'll send you 2–3 candidate profiles this week. No payment, no commitment until you've picked your rep.
Prefer text? Message the same number and I'll reply the same day.